Shipping policy
Shipping Policy
Every item that leaves Novel Relics is packed by hand, by us, with the same care we would want if we were the ones receiving it.
How We Pack
We pack every item ourselves with stiff card, packing paper and a robust outer box sized to the piece. Nothing rattles, nothing shifts and nothing arrives disappointed. High value and fragile items receive extra attention — generous packing paper, additional card protection and a sturdy outer box sized and sealed for the journey. We have shipped fragile and valuable pieces to collectors across the world without a single mishap, and we intend to keep it that way.
Dispatch Times
We aim to dispatch all orders within 1 to 3 working days. Once your item is on its way you will receive a confirmation email with tracking details so you can follow your find on its journey to you.
UK Delivery
Free delivery on all UK orders. Every UK order is shipped tracked as standard — we never send anything without tracking. Depending on the size, weight and value of your item, your order will be dispatched via Royal Mail Tracked or DPD Tracked. High value items are sent via fully insured and tracked delivery as standard.
European Delivery
Free delivery on all European orders over £150. Orders under £150 will have shipping calculated at checkout based on your location. Delivery is typically 3 to 7 working days depending on destination.
USA, Canada & Rest of the World
Free delivery on all international orders over £200. Orders under £200 will have shipping calculated at checkout based on your location. Delivery times vary by destination — typically 5 to 14 working days.
High Value Items — International
For high value or bulky items that require a specialist shipping service, we may not offer standard checkout shipping. If this applies to your item, please get in touch via our Contact Us page and we will arrange a personalised insured shipping quote just for you. We would hate for distance to stand between you and your perfect find.
Import Duties & Taxes
Please note that international orders may be subject to import duties, taxes or customs charges on arrival. These are determined by your country's customs authority and are the responsibility of the buyer. We are always happy to help with any paperwork or documentation needed to make the process as smooth as possible.
Damaged in Transit
In the rare event that your item arrives damaged, please contact us immediately at hello@novelrelics.co.uk with photographs of the damage and the packaging. We will work with you and the courier to resolve it as quickly as possible.
Questions About Shipping
If you have any questions about how we ship, which service would be best for your order, or whether we can deliver to your location, please get in touch at hello@novelrelics.co.uk. We are always happy to help.
