Refund policy
Returns & Refund Policy
We want every Novel Relics purchase to feel like a brilliant find — not a regret. We take enormous care in describing every item honestly and accurately, and we stand behind those descriptions completely.
Standard Items
If something arrives and it isn't what you expected, please get in touch with us at hello@novelrelics.co.uk within 14 days of receiving your order. We will do everything we can to put it right — whether that means a full refund, a partial refund or simply answering your questions about the piece. We are real people who genuinely care about getting it right for you.
Items must be returned in the same condition in which they were received. Please pack them carefully — we will provide guidance on how best to return fragile or valuable pieces if needed.
High Value Antiques & Books
Due to the rare, unique and often irreplaceable nature of our high value antiques and books, we are unable to accept returns on these items unless our description is materially inaccurate or misleading. We describe every piece as honestly and thoroughly as we possibly can — including any imperfections, wear or condition issues — precisely so that you know exactly what you are buying before you commit.
If you believe an item has been significantly misdescribed, please contact us at hello@novelrelics.co.uk within 14 days of receiving your order with photographs and a clear explanation of the discrepancy. We will review every case individually, fairly and promptly. If we have got it wrong, we will make it right — no arguments, no fuss.
Refund Timelines
Once a return has been agreed and we have received the item back, refunds will be processed within 5 working days. Refunds are issued to the original payment method. Please allow 3 to 5 additional working days for the refund to appear in your account depending on your bank or payment provider.
Damaged in Transit
If your item arrives damaged, please contact us immediately at hello@novelrelics.co.uk with photographs of the damage and the packaging. We pack every item with enormous care, but in the rare event that something goes wrong in transit we will work with you and the courier to resolve it as quickly as possible.
Questions Before You Buy
If you are ever unsure about an item — its condition, its size, its history, anything at all — please get in touch before you purchase. We are always happy to provide extra photographs, additional details or simply have a conversation about whether a piece is right for you. We would much rather answer a question now than deal with a disappointment later.
