Frequently Asked Questions

Absolutely — and we'd stake our metal detectors on it! Every single item at Novel Relics has been personally sourced, handled and vetted by one of our team. We describe everything as accurately as we possibly can, including any wear, marks or quirks. No nasty surprises — just honest finds from honest people.

Everywhere and anywhere! Our finds come from years of metal detecting across the North Yorkshire countryside, estate sales, antique fairs, auctions and private collections. Every piece has its own journey and now it's ready for the next chapter with you.

With enormous care! Every item is individually wrapped, padded and packed to make sure it arrives exactly as it left us. Fragile and valuable pieces get extra love — bubble wrap, foam padding, double boxing, the works. We treat every relic like it's our own because until it reaches you, it still is."

Yes! All UK orders ship free, always. For our European customers, delivery is free on orders over £150. For the rest of the world, orders over £200 ship free. Smaller international orders start from £8.99 (Europe) and £16.99 (worldwide).

Every item is packed by us personally with care. High-value and fragile pieces are sent fully insured via DPD or Royal Mail Special Delivery, so your find arrives safely every time. We don't use standard untracked post for anything precious.

Yes — all tracked services include a tracking number sent to you by email once your order is dispatched. If you haven't received yours within 24 hours of your dispatch confirmation, drop us a message and we'll sort it.

We are brutally honest about condition — always. Every listing includes a detailed description of exactly what you're getting, including any imperfections, signs of age or wear. We actually think a few battle scars add to the charm but you'll always know about them before you buy.

We accept all major credit and debit cards via Shopify Payments. You can also pay with Apple Pay, Google Pay, and Klarna where available.

UK orders typically arrive within 1–3 business days. Europe is usually 3–7 days, and the rest of the world 5–14 days depending on your location and chosen service.
All orders are Sent Fully Tracked and Insured.

We offer a 14-day returns policy for unused items in original condition. Please get in touch before returning anything. High-value or one-off antiques are sold as described and are non-returnable unless significantly different from our photographs and description.

Quite possibly! We're always out hunting and love a challenge. Drop us a message via the Contact Us page and tell us what you're after — whether it's a specific era of coin, a particular book or just something unusual — we'll keep our eyes peeled on your behalf!

Head over to our Contact Us page and drop us a message. We aim to reply within 24 to 48 hours. We're a small passionate team so please bear with us if it takes a little longer — we're probably knee deep in a field somewhere!" 😄

We’d hate for distance to stand between you and your perfect find!

We happily ship from our little workshop in North Yorkshire to the UK, Europe, North America, Australia and New Zealand, Asia, Russia, Venezuela just about anywhere.

Free delivery is available on all orders over:

• £150 to Europe
• £200 to the Rest of the World (including the USA and Canada)

Clear shipping rates appear automatically at checkout.

If you’ve spotted something you love and want a personalised shipping quote, just get in touch via our Contact Us page and we’ll sort it for you. We’ll always do our best to get your relic to you, wherever you are in the world!

For international orders, customs duties and import taxes may apply depending on your country's regulations — these are set by your local government and are outside our control. We'd recommend checking your local rules before ordering if you're unsure.